Public Workshop
Why Did The Chicken Cross The Road?: Fundamental Principles Of Effective Communication
(One day)
When I was a young boy in primary school I heard this riddle: "Why did the chicken cross the road?" There were many answers: "To get to the other side." "To prove he wasn't chicken." "To escape from Colonel Sanders." If you google the question you will be led to numerous websites with hundreds of answers. Of course, if you wish to know the real answer you must ask the chicken.
We all wonder why the chicken crosses the road, why it says and does certain things. Only our "chickens" are not birds – they are bosses, colleagues, customers, family, friends, and even strangers. And we all need to understand them better.
To be truly successful in work and in life you must be an effective communicator. You must learn how to build rapport and trust, listen empathetically, create understanding, read and use body language effectively, make small talk, and develop an entire array of communications skills.
This intensive, one-day workshop is heavy on role plays and skill building, and is based on the book "Why Did the Chicken Cross the Road?: Lessons in Effective Communication", by David Goldwich.
Who should attend
This workshop is suitable for anyone, but is especially useful for new managers, supervisors, customer service officers, sales and marketing staff, customer service representatives, educators, administrative and technical staff.
|
